Policies

Guided tours through Norfolk, Virginia

Below are the policies that govern agreements between Norfolk Tour Company and our customers. Please take the time to read over them.

Payment

  • For most privately scheduled walking tours, step-on guides, and tour escorts, 50% of the total is due 14
  • days from booking in order to secure reservation, unless otherwise noted during the planning stage. Deposit counts towards total cost of tour

  • Invoice for remaining balance will be sent 30 days from tour date, due within 14 days
  • If reservation is made less than 30 days out from tour date, the full amount is due at the time of booking
  • Please make checks payable to “Norfolk Tour Company.”
  • All payments received by Norfolk Tour Company are non-refundable, unless otherwise noted in writing.

Cancellation

Deposits due at booking secure your reservation, meaning we will not book other clients during that time. If a cancellation occurs — especially close to the tour date — we miss out on other potential bookings. Because of this, deposits are typically non-rufundable, unless the tour is cancelled due to inclement weather or there is a written agreement otherwise from representatives of Norfolk Tour Company.

Photos and video

  • We love when people on our tours take photos and share them online! Please do.
  • With that said, we like to take photos too; Norfolk Tour Company reserves the right to photograph or record video of its tours and guests, and to use said photographs or video for promotional and/or commercial purposes, unless otherwise instructed by the guest.

Gratuity

Tipping your tour guide is encouraged! However, it is not required. All tips go directly to tour guides.

Step-On Guide Taxi Fee

We understand that itineraries can be complicated; if it is easier for your group to drop off your step-on guide at a different location than where you began, that is ok! Our guides will simply grab a taxi ride home and there will be a $30 “taxi fee” added to cover the cost of their transportation.

Tickets purchased for public tours

  • Tickets purchased online for publicly available tours are nonrefundable. For any questions regarding this policy, please contact info@toursofnorfolk.com
  • Refunds will be issued for tickets purchased online if inclement weather or an act of God forces cancellation of the tour